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10. Troubleshooting
This chapter contains several tips to troubleshoot any problem you may
encounter when installing or using Enigmail.
10.1.1. Thunderbird / SeaMonkey displays a red error
message at the bottom of the mail window.
After having installed Enigmail, Thunderbird / SeaMonkey may displays errors
like this at the bottom of the mail window:
<menu id="menu_Enigmail"
----^
This problem usually arises when using a translated version of Thunderbird /
SeaMonkey or a translation pack. In this case, you need to have a translated
version of Enigmail, and the language pack must match the Enigmail version.
Several languages are available from the Language Packs page on the
Enigmail website.
If your language is not available, you are encouraged to translate Enigmail
yourself. A description for how to do it is provided on the same page.
10.1.2. Enigmail fails to install on SeaMonkey.
If you cannot manage to install SeaMonkey, try these tips:
Currently, only users with write access to the directory where SeaMonkey
is installed can install additional components like Enigmail. On a multi-
user Unix system where SeaMonkey is installed in /usr, only the root
user (the system administrator) can install Enigmail. On Linux systems,
try using the RPMs from the download page.
If you are unable to use the RPM/dpkg method, you will need to run
SeaMonkey as root and install Enigmail as root via the XPI file. You
should then restart the browser as root to initialize Enigmail and update
SeaMonkey's component registry.
Of course, you may always install a copy of SeaMonkey in your own
(non-root) subdirectory and then install Enigmail.
Installation requires access to a temporary directory. If that is full, then
installation may fail.
If an installation failure message displays on screen, try to locate the
installation logfile, which is a file named install.log located in the
same directory as the SeaMonkey executable. (If you installed a Mozilla
tarball, this would correspond to the mozilla directory.) Perusing the
last few entries in the logfile should give you some information on the
reasons for the installation failure.
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