Red Hat ENTERPRISE LINUX WS 2.1 - Instalační příručka stáhnout pdf (Strana 170)

170 Troubleshooting TopSpin

DONE

INDEX

• The file license.dat contains additional characters at the end of the

FEATURE line (after ““)

• For some more information about license problems see chapter 5.2.

• If you do not get the license to run:

Open a shell and execute:

/bin/sh flexlm_diagnostic /tmp/flexlm_diagnostic-out.txt

The scripts may require 1 minute to execute.

Please send the whole output of the TOPSPIN start window using

copy&paste and the file /tmp/flexlm_diagnostic-out.txt to:

nmr-software-support@bruker.de

12.2 TopSpin troubleshooting

If your current TOPSPIN session has a problem, you can find in this chapter some

instructions how to get rid of this situation.

In order to stop T

OPSPIN in case of any problems, the first thing to know is, that it

is using a client / server structure. It is possible to start more than one client. This

feature is used for the remote control but can also be very useful for troubleshoot-

ing!

• The client can be stopped without touching a running acquisition.

To get rid of a T

OPSPIN problems follow the description below. These steps are

increasingly drastic. Please note that this procedure is only necessary in case of

any problems as TopSpin does not react anymore.

1. Create debug information and send it to Bruker. For this follow the instructions

in chapter 12.2.1

2. Open a Linux shell and start a second T

OPSPIN graphical user interface with the

command:

<TOPSPIN_HOME>/topspin -client

<TOPSPIN_HOME> is the TOPSPIN installation directory, in a default installa-

tion this is /opt/topspin

Does the second T

OPSPIN graphical user interface works fine?

• Yes? The problem is solved you can go ahead with T

OPSPIN.

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Red Hat ENTERPRISE LINUX WS 2.1 - Instalační příručka Strana 170